Return and Refund Policy
Making a return for a refund or exchange is simple:
- Contact us at info@k-lusha.com or +33 9 66 87 41 57 or +33 6 80 10 92 39 within 48 hours of receiving your order for instructions.
- Returns must be made within 14 days from the order date.
- Returned items must be new, unworn, and in original packaging with tags attached.
- Personalized products cannot be returned.
- Shipping costs for returns are the customer’s responsibility.
- Refunds will be issued to the original payment method, excluding taxes, duties, and shipping costs.
Privacy Policy
We are committed to protecting your privacy. Our policy outlines how we collect, use, and protect your personal information:
- Information collected: name, address, email, phone number, and payment details.
- Use of information: processing orders, customer service, and marketing communications (with consent).
- Protection measures: secure servers, encryption, and strict access controls.
- Third-party sharing: limited to service providers and legal requirements.
- Contact: info@k-lusha.com for privacy concerns or data access requests.
Terms of Service
Welcome to K+. By using our website, you agree to comply with and be bound by the following terms:
- Orders are confirmed upon receipt of tracking information.
- Prices and availability are subject to change without notice.
- We are not liable for any loss or damage related to the use of our website.
- Copyrighted content is for personal, non-commercial use only.
- Terms may be updated periodically; continued use signifies acceptance of changes.
Shipping Policy
We aim to dispatch all orders within working days, subject to production, credit clearance, and address verification:
- Shipments are insured until signed for upon delivery.
- Tracking information will be emailed.
- Undeliverable parcels will incur re-delivery costs.
- International orders are shipped DDU (Delivery Duties Unpaid), with the customer responsible for customs duties and taxes.
- Delivery times may vary during busy periods or due to customs delays.
Contact Information
For any inquiries or support, please contact us at:
- Email: info@k-lusha.com
- Address: K+LUSHA, VIA VERNA, 21 06019 UMBERTIDE (PG), ITALY
- Customer service hours: Monday to Friday, 9 AM - 5 PM (CET)
Terms of Sale
By placing an order with K+, you agree to the following terms:
- Orders are confirmed upon receipt of tracking information.
- We reserve the right to refuse orders based on stock availability, quality checks, or payment issues.
- Pricing errors will be communicated, allowing you to reconfirm or cancel the order.
- Full refunds are issued for out-of-stock items or cancelled orders.
Legal Notice
This website is owned and operated by K+. All content, including designs, logos, photographs, and text, is copyrighted:
- Use is restricted to personal, non-commercial purposes.
- Any reproduction or redistribution of content without permission is prohibited.
- For permissions and other legal inquiries, contact info@k-lusha.com.